We Offer Business-Focused IT Support and Services Nationwide

We design and support Systems, Processes and Documentation to optimize workflow.

A 3 piece pie chart depicting: Systems, Documentation and Processes

The Certus Difference

We’re All About Workflow

You probably feel your business processes – your workflow – can be better, smoother, more efficient and more effective. Something’s not quite right, but what?

The problem is that many businesses put their existing systems in the center of their workflow, then build their processes around the limitations of these systems.

There’s a better way: an effective workflow puts your business operations at the center, then creates well-built, highly functioning systems and an IT infrastructure around it. It must match and support your business, not the other way around.

We will help you design the ideal workflow for your business.

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Systems

Technology Infrastructure & Communication Tools

Your systems should be building blocks of your ideal workflow. They should be designed to make your business more productive and profitable, and should be supported by IT Managed Services professionals who truly understand your business.

A few examples:

Your staff should be able to work from anywhere, on any device.
Your team should not have to enter information more than once.
Everyone should be able to instantly communicate with any client or staff member.
Your key business processes should be documented, repeatable and visible.

Don’t be afraid to think big! We’d love to surprise you with what we can do.

Certus employee working diligently at her station

Processes

The Right Procedures to
Improve Your Business

We’ll take it one department at a time. We’ll work with you to map out how you’d prefer each department to run.

Then we’ll:

Configure your systems to automate as many key processes as possible.
Set-up the proper tools to expedite manual processes and train your staff on them.
Make sure your processes can be executed anytime, anywhere, and on any device.

Empower your employees with the right tools, in the right environment.

Documentation

The Playbook on
How to Run Your Business

It’s not enough to have great technology, as any strategy is only as good as its plan. We’ll provide you with documentation which will ensure that your business will continue to operate, even in the face of a disaster.

Good documentation has huge strategic benefits:

Higher business valuation.
Dramatically faster and easier training for new employees.
Quality control – do it right the first time, every time.
Higher profit margins due to higher staff productivity.

Certus employee listening attentively during a conference

Unlimited Fixed-Fee IT Support & Services:

Simply put – the GLUE That Holds Everything Together

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We Offer Business-Focused IT Support and Services Nationwide

We’re All About Workflow