Business-focused IT Support and Services
Our IT support services will help you meet your business goals. We guarantee it.
IT SUPPORT
How Our IT Support And Services Are Different
Through years of experience, we have carefully refined and enhanced the steps to
ensure our client partnerships are successful
Understanding Your Business
Before we take our first step with you, we need to familiarize ourselves with your business, its core processes, and the technology you are currently using.
We find out what’s working and what’s not with your current IT services. What needs updating? Where are you spending money unnecessarily? Where are you vulnerable?
Through a series of meetings between your team and our technology consultants, we’ll develop the knowledge and understanding of your business to allow us to help you improve your IT infrastructure and your business operations.
Develop a Blueprint for Success
We’ll creatively architect your IT services blueprint for success. This plan will address existing issues and incorporate our recommendations for boosting operations and productivity over multiple phases. We’ll then review the IT Services blueprint with you to identify the investment required and validate your expected ROI.
Implement and Measuring Success
Once you approve your managed IT services blueprint, we’ll get started. We’ll first develop and publish a detailed project plan. Then, we’ll execute the plan – communicating with you every step of the way. Finally, we’ll measure our successes in each IT services project phase.
Proactive Monitoring and Support
When the onboarding blueprint and project phases are complete, our job is just beginning. We proactively monitor and support your IT services infrastructure, making sure it meets your needs and expectations while continuing to provide the platform for your success.
Periodic Executive Business Review Meetings
With our advanced systems, we track every IT issue and support request. We compile the information into summary presentations for your team that provide insight into what’s happening with your technology infrastructure.
Together we’ll identify new goals and measure how we did against previous goals. We’ll pinpoint key initiatives to be considered, update your evolving technology roadmap and focus on how we can continuously improve operations and your satisfaction with our IT services.
Unlimited Help Desk Support
Either during business hours or 24 x 7 x 365, when you need help, we’re there. Our US-based and highly experienced help desk technicians are ready to assist.
Fixed Monthly Fee
Convert your unpredictable IT costs into a predictable, fixed monthly fee, without surprises. That’s what our Managed Services plan provides.
