Happy technicians inspecting servers

Does Your IT Support Offer Complete Care?

Today, nearly every business uses computers to make daily activities easier, from inventory and payroll to marketing and overall communication. The systems themselves are often complex, which is why organizations tend to have at least one IT person responsible for fixing issues and maintaining systems.

But can one person do the job? Is it smart to hire a few more people? Or is it better to turn to a managed IT support provider who can offer complete care?

Low Costs

If you consider hiring IT staff, don’t forget the training and orientation expenses. Even then, having your own IT staff is not a guarantee that the problems will be resolved, leaving you with downtime or maybe necessitating the hire of yet another person.

Having managed IT support in this scenario would mean lower costs, as well as 24/7/365 responsiveness to critical issues.  Managed IT support provides continuous monitoring and management of your IT infrastructure, predicting and resolving problems at greatly reduced cost.  This is a great deal for your company, offering peace of mind and providing internal resources to reallocate to important projects.

Enough Expertise

If you have a single IT specialist, whether he or she is an employee or on-call, there is no guarantee that he’ll know everything about the software and hardware you’re using or how to fix every issue.

At Certus Technologies, our IT support staff is composed of a team of experts.  And as a team, they have excellent combined skills across all IT areas.  By working together, they can solve most any problem in no time.  This results in less downtime, enhanced productivity and less stress for you and your employees.

Bullet-Proof Security and Compliance

Today, online security is one of the crucial considerations for every business. To offer better customer convenience, companies offer many forms of payment, like debit and credit cards, gift cards, and e-checks. With hacking occurring daily, businesses need strong firewalls and frequent server audits.

Ensuring that technology meets required security standards on a daily basis is usually too much for a company to handle on its own. Turning to a managed IT support provider can result in lower risks when dealing with credit cards or client data. With fewer interruptions as a result of malware, or hackers, the company can rest easy and continue to be productive.

Reduced Risk

Risks to businesses include changes in laws and regulations, finances, markets and competition, and changes in technology and how it is used, too. Does your current IT support provider have the capacity to predict technological risks to your business? With industry-specific experience and years of combined expertise, managed IT support specialists offer not only a solution for getting back to business after a serious issue or disaster but also knowledge in avoiding risks altogether. This is a huge stress reliever for clients!

Certus Offers Complete Care

Turning to managed IT support providers can help businesses focus their efforts. At Certus Technologies, we believe our clients should focus on their business, and not their IT infrastructure.  Our Complete Care managed IT support program does just that.

With a combination of lower costs, greater knowledge, proactive monitoring and increased responsiveness, the number of businesses switching to managed IT services is growing every day. You, too, can see your resources allocated more efficiently. With Certus Technologies, you’re just a call or an email away from complete care, freed resources, and fantastic business growth!


About The Author

Evan BerkEvan Berk is Managing Partner at Certus Technologies, an IT Managed and Cloud Services firm that specializes in helping clients dramatically improve their business productivity.

Evan is passionate about simplifying and demystifying complex Information Technology systems and believes that the best IT systems should make our lives easier and more productive, both in the workplace and at home. He can be contacted at EBerk@CertusTechnologies.com or at 973-944-5000.

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