We Offer Business-Focused IT Support and Services Nationwide

We design and support Systems, Processes and Documentation to optimize workflow.

A 3 piece pie chart depicting: Systems, Documentation and Processes

Have You Had These Problems With Your
IT Support Company?

Is your current IT support company
TRULY responsive when you need them?

Are you confident that your current IT support company is keeping your infrastructure safe from hackers, malware and viruses?

Have you had one too many instances
of downtime, wasting hours of
employee productivity?

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IT Support 24/7/365

We monitor and support your IT infrastructure all day, every day. Our proactive systems work automatically to resolve most problems BEFORE they can impact your business. When you do need help, our Help Desk technical staff is immediately responsive. We invite you to put us to the test.

Cyber Security

We help keep your IT infrastructure safe and secure for the long term… safe from hackers, malware and viruses. We specialize in cloud computing security and our cyber security systems are best-in-class, ensuring your cloud applications are safe, secure and always ready to run your business.

Cloud Services

We specialize in providing highly secure cloud computing services and servers for small and mid-size businesses. We work with you to make sure we understand your business processes and workflow, and only then design and optimize a cloud computing strategy that supports it.

THE CERTUS DIFFERENCE

Have you noticed that most IT people don’t ask about or really understand your business? Well, we’ve noticed.

We believe IT is about delivering the right information, to the right people, to better run your business. That’s what makes Certus different from other IT companies.

We start by learning about your business operations… your customers, vendors and business processes. Then we craft an IT strategy to support them. To help you increase productivity and profit. To give you a COMPETETIVE EDGE. And we guarantee our services… 100%.

Is your current IT infrastructure accomplishing this? Is your current IT provider focused on your business, or only on technology?

We’re All About Workflow

You probably feel your business processes – your workflow – can be better, smoother, more efficient and more effective. Something’s not quite right, but what?

The problem is that many businesses put their existing systems in the center of their workflow, then build their processes around the limitations of these systems.

There’s a better way: an effective workflow puts your business operations at the center, then creates well-built, highly functioning systems and an IT infrastructure around it. It must match and support your business, not the other way around.

We will help you design the ideal workflow for your business.

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Systems

Technology Infrastructure & Communication Tools

Your systems should be building blocks of your ideal workflow. They should be designed to make your business more productive and profitable, and should be supported by IT Managed Services professionals who truly understand your business.

A few examples:

Your staff should be able to work from anywhere, on any device.
Your team should not have to enter information more than once.
Everyone should be able to instantly communicate with any client or staff member.
Your key business processes should be documented, repeatable and visible.

Don’t be afraid to think big! We’d love to surprise you with what we can do.

Certus employee working diligently at her station

Processes

The Right Procedures to
Improve Your Business

We’ll take it one department at a time. We’ll work with you to map out how you’d prefer each department to run.

Then we’ll:

Configure your systems to automate as many key processes as possible.
Set-up the proper tools to expedite manual processes and train your staff on them.
Make sure your processes can be executed anytime, anywhere, and on any device.

Empower your employees with the right tools, in the right environment.

Documentation

The Playbook on
How to Run Your Business

It’s not enough to have great technology, as any strategy is only as good as its plan. We’ll provide you with documentation which will ensure that your business will continue to operate, even in the face of a disaster.

Good documentation has huge strategic benefits:

Higher business valuation.
Dramatically faster and easier training for new employees.
Quality control – do it right the first time, every time.
Higher profit margins due to higher staff productivity.

Certus employee listening attentively during a conference

Unlimited Fixed-Fee IT Support & Services:

Simply put – the GLUE That Holds Everything Together

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Blogs

Workflow Automation Systems

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October 18, 2016

Almost every company would say that their business processes are what makes them unique. But, when asked how they perform that same way every-time, many say "I don't know." Read on to learn the importance of consistency, and some tips on how to get there with Workflow Automation.

What is a Technical Support Specialist?

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October 7, 2016

Run into technical difficulties and don’t know what to do? Read on to discover how a technical support specialist can be your solution.

We Offer Business-Focused IT Support and Services Nationwide