technical support specialist

What is a Technical Support Specialist?

In this iPhone using, smart car driving, wireless-speaking era, it’s rare to find someone that hasn’t crossed paths with technology. Especially in the business-world. However common and frequent this interaction is though, technology isn’t always easy to understand. Think about all those servers and infrastructures and fancy gadgets your company runs on. Confusing, right?

So what happens when one of these breaks down and you’re not exactly sure how fix it? You get in touch with a technical support specialist.

What is a technical support specialist?

A technical support (tech support) specialist is someone who has studied the ins and outs of technology. They can provide technical support, advice, and assistance to users with technical, hardware, and software system problems. They can educate, answer questions, and troubleshoot any problems about technology-based products and services in an easy-to-understand way.

You can trust that these specialists are knowledgeable because they don’t get the job “just like that.” They generally have a degree in computer science or information systems, and plenty of field experience. At Certus Technologies, our technical support specialists undergo an extensive training program before they are allowed to take their first phone call.

How is Certus Technologies different?

You can find this kind of help in multiple places. At Certus Technologies however, we go a step above. In addition to being knowledgeable with your specific technological infrastructure, we actually pride ourselves in getting to know our clients. Strong trust develops from this, and we end up developing close relationships and sometimes, close friendships.

We believe IT is about delivering the right information to the right people to better run your business. When we bring clients on board, we start by learning about your operations. This includes learning about your customers, vendors, and business processes. We then design an IT strategy unique to you to give you a competitive edge that will increase your profits.

With this in mind, you can bet it translates to the way our tech support specialists operate. Yes, we’ll help you with your system stability, need to work remotely, or compliance objectives, but we’ll do it in a way where we’re not focused just on your technology. We also focus on your business. We focus on you.

On the technical side though, our tech support specialists have excellent analytical, problem-solving, and computer skills. And our specialists will communicate in a way that makes all that fancy technical jargon understandable.

Our highly proactive approach to monitoring and managing your network infrastructure means less downtime, less interruption and more productivity. And while we provide both scheduled and emergency on-site assistance, the majority of our support is delivered remotely and efficiently… without the interruption and time that on-site visits often result in.

Get in touch!

We value long-term relationships with our clients. You need a trusted IT service provider with excellent technical support specialists. At Certus, we believe that IT is not about technology. It’s about your business, your productivity, and your success.

Contact us with any questions, or even if you just want to chat about the IT strategy your business should take!


About The Author

Evan BerkEvan Berk is Managing Partner at Certus Technologies, an IT Managed and Cloud Services firm that specializes in helping clients dramatically improve their business productivity.

Evan is passionate about simplifying and demystifying complex Information Technology systems and believes that the best IT systems should make our lives easier and more productive, both in the workplace and at home. He can be contacted at EBerk@CertusTechnologies.com or at 973-944-5000.

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